These Terms of Service (“Terms”) govern your access to and use of the website https://flytrilla.com, the Trilla mobile application, and all related products and services (collectively, the “Services”) provided by Trilla International Inc. (“Company,” “we,” “us,” or “our”), and by accessing or using our Services, you agree to be legally bound by these Terms and our Privacy Policy; if you do not agree, you must not use the Services, and you may only use the Services if you are at least 13 years old and have the legal capacity to enter into binding contracts; you are solely responsible for maintaining the confidentiality of your account information and all activity that occurs under your account, and we may suspend, restrict, or terminate your account or deny access to the Services at any time, without notice, if you violate these Terms, misuse the Services, or engage in unlawful, fraudulent, abusive, or harmful activity; all content, trademarks, software, logos, text, graphics, features, and functionality provided through the Services are the exclusive property of the Company or its licensors and are protected by intellectual property laws, and you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for personal, non-commercial purposes, provided that you do not reproduce, distribute, modify, publicly display, reverse engineer, scrape, or create derivative works from any part of the Services without our prior written consent; you agree not to engage in any unlawful or prohibited conduct, including but not limited to providing false information, impersonating others, submitting viruses or harmful code, attempting unauthorized access to our systems, interfering with the operation of the Services, using bots, crawlers, or automated tools to extract data, submitting defamatory, harassing, obscene, discriminatory, offensive, or misleading content, violating intellectual property rights, or using the Services to harm, abuse, or mislead others; you agree that the Services may contain errors or interruptions, that we may modify, suspend, or discontinue any part of the Services at any time without liability, and that all Services are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, reliability, or security, and we expressly disclaim all warranties and make no guarantees regarding uninterrupted access, accuracy, or the availability of the Services; to the fullest extent permitted by law, the Company and its affiliates, officers, directors, employees, agents, and partners shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profits, loss of data, system failures, or any harm arising from your use of or inability to use the Services, even if we have been advised of the possibility of such damages, and your sole remedy for dissatisfaction is to stop using the Services; you agree to indemnify, defend, and hold harmless the Company and its affiliates from any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights; you agree that all disputes, claims, or controversies arising out of or relating to these Terms, the Services, or your relationship with the Company shall be exclusively resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in Wilmington, Delaware, and you expressly waive your right to participate in class actions, jury trials, or consolidated proceedings, and you agree that any claim must be brought within one year after the cause of action arises or be permanently barred; all purchases, fees, and transactions made through our Services are final and non-refundable unless explicitly stated otherwise in a specific offer, and refunds, if any, are granted solely at our discretion in cases of proven technical malfunctions directly attributable to our platform, with refund requests required to be submitted in writing within 7 days of the transaction date to info@flytrilla.com, after which refund claims will not be considered; you acknowledge that payments processed through third-party providers may be subject to their terms and fees, and you agree not to initiate chargebacks without first contacting us to resolve the issue directly; you agree that we may modify these Terms or the Services at any time at our sole discretion, and we will notify you of material changes by posting updates on the Site or by contacting you via the email associated with your account at least 30 days before changes take effect, while non-material changes become effective immediately upon posting, and your continued use of the Services constitutes your acceptance of any updated Terms; these Terms, together with our Privacy Policy, Cookie Policy, and any other legal notices published by us, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements, and if any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect; these Terms are governed by and construed in accordance with the laws of the State of Delaware without regard to conflict of law principles; if you have any questions or concerns about these Terms, please contact us at info@flytrilla.com.